Information technology and tourism



Over the past few decades, information technology is extremely influenced all areas of our lives, and one of the main beneficiaries – the sector of tourism and travel. The introduction of computers can be attributed to the beginning of the 60s, when the vacuum tube is the main component of computer & # 39; computer systems. This was largely inefficient and prone to errors, and soon gave way to transistors, which were replaced by integrated circuits. Now, technological progress has allowed to include in the modern computer & # 39; yutery modern graphics, integrated with moving pictures and sound.

tourism product is largely immaterial to get the most benefit from the technology. Travel was considered dangerous in the early days, mainly due to the fact that knowledge of the terrain, climate, culture, etc. appointments were limited either unknown. Only adventurers and people who want to newer pastures, decided on such a trip. C & # 39; advent of IT in the field of travel, everything changed. Travel has become much more enjoyable and comfortable. The modern traveler has many choices: the Internet & # 39 is a favorite pursuit for the potential traveler. Places of tourist interest and scenic beauty often do not attract the attention of buyers is largely due to the fact that they do not sell well. Internet in the early days did not support graphics, video, sound and so on. Thus, tourism goods could not effectively sell over the network. Now everything has changed with the introduction of protocols such as Transfer Protocol / Internet Protocol Control (TCP / IP). This has led to more than light speed and clarity of transmission of graphic images, music, video, etc. network. Thus, tourism was effectively sold through the Internet. This led to a proliferation of sites of tourism and travel.

There are a number of software that meets the needs of the sector of tourism and hospitality. Travel agencies, tour operators, hotels, etc. using modern systems, equipped with powerful applications running on huge databases. Computer & # 39; yuteryzavany front office gave elegance to modern office, which is largely paperless. Office Automation led to efficient and accurate processing. The man, armed with the right information, to the & # 39 is the most powerful in the modern era. Comp & # 39; yuteryzavanyya systems are used to obtain information from a & # 39; omnyh amounts of data storage in the databases. Query the database, whether to book or request zabraniravannya ticket, is in the hands of the end user. The customer – the king and because it has a number of options, if you go on a journey, or get information about tourist destination.

Earlier computer users & # 39; computer systems were supposed to be experts. Even to start the system requires a computer operator. Only then the application can be run. Currently, with a graphical user interface systems (GUI) and WYSIWYG (what you see is what you get) technology, even a non-professional person or a child is able to control a computer or use the Internet. A person who does not know the local language in its place, has tips on the fingers with a & # 39; advent means the touch screen. Almost all banks have introduced in their premises ATMs services (automatic telephones) to allow customers to access their accounts at any time.

In the scenario with Kerala & # 39 The advent of IT has been limited to travel agencies using the reservation systems and the development of web-sites of governmental and non-governmental agencies. Also running office automation, as well as taking into account the process of computer & # 39; yuteryzavany. Official website of Kerala Tourism has won numerous national and international awards as one of the best websites in the tourism sector worldwide. The institutions of education, such as the Institute of Tourism Studies and Tourism in Kerala (KITTS), dedicated to IT education in the field of tourism, giving training to students GDS (Global Distribution Systems) and computer & # 39; yuteryzavanyya application. Tourism Development Corporation of Kerala (KTDC) is also fully computer & # 39; yuteryzavala their reservations and a tourist can make your booking through the network. Hotels Contact your system with other global systems to establish a connection in the world. Let us briefly consider the application of IT in the field of tourism.

Global distribution systems

Global distribution systems (GDS) have evolved over the years and have played an important role in making the opportunity to travel on the Internet. Computer reservation system (CRS) is used to store and retrieve information and conduct transactions related to travel. They were originally developed by the airlines, but later they extended to travel agents as a sales channel. CRS functionality has been expanded, and began the creation of global distribution systems. Basic operations using the CRS, who reserve and sell tickets to different airlines, called GDS. Many airlines have decided to send most of its funds in the Global Distribution Systems, so that many systems are now available to consumers through Internet gateways for hotels, car rental agencies and other services, as well as tickets. Traveler or travel agent can carry out a route via the GDS, which is a & # 39 is a global system linking airlines, hotels, travel agents, car rental companies, cruise ships, etc. AMADEUS boasts a market share of 31%, followed by SABER go with 30% of the market, with 26% of the GALILEO and WORLDSPAN, capturing 12% of the market.

Today's GDS systems have the following features

  • Available and accessible to 99.9% of the time
  • Process to 17,000 messages per second at peak
  • Powered by the advanced architecture of corporate systems
  • Enjoys the response time of a second
  • Able to reserve multiple transactions
  • You can modify the route to the last minute and complete the complex international routes to every country in the world
  • Automates laborious and complex process reassessment flight when changing routes
  • It allows customers to send e-mails and faxes without leaving the system
  • It allows customers to compare price and availability for to shop for the most comfortable travel at the lowest cost
  • Stores all data pertaining to tens of millions of travelers that clients received the desire to travel

On that day, GDS can access

  • More than a billion of tariffs
  • More than 95% availability around the world
  • Over 750 airlines
  • More than 50 000 hotel on the & # 39 Objects
  • More than 400 tour operators
  • Almost 30,000 car rental locations

GDS system can reserve

  • One way and airline seat
  • hotel rooms
  • Car Rental
  • tours
  • cruises
  • Bus and train tickets
  • insurance
  • limousines
  • Event and theater attractions
  • reservation of table
  • route changes
  • Sophisticated international routes

electronic tickets

The electronic ticket or e-ticket – is the means by which the passenger or group of passengers can secure your place in a commercial airline you book via the internet. This significantly reduces the procedure of using paper ticket, which consists of several copies. Airlines and passengers benefit from this form of a ticket. ticket image is stored in a computer & # 39; your computer, from which the customer can take a printout and on board an aircraft, if it has no baggage. In the presence of baggage after obtaining permission passenger can sit on the plane. The client may need to send a paper copy of the confirmation by postal mail, but it is not required to register. The passenger is assigned a confirmation number and flight number, date, place of origin and destination. When registering at the airport passenger simply presents positive identification. Then provided the necessary boarding pass and the passenger may check luggage and proceed to the security gate.

The main advantage of e-ticket is that it reduces the cost of the reservation, depriving you want to print and send paper documents. Another advantage with the & # 39 is that it eliminates the possibility of lost documents by mail or sending the wrong address. It is estimated that, worldwide, about 25% of its passengers book their tickets on the Internet, which led to a high-speed take-off flyers.

The Internet has created new economic conditions for doing business. E-commerce is growing sector and many travel companies are involved in the development of its online services, including traditional travel agents, tour operators, national tourism offices, airlines, hotels and other housing providers and car rental firms. This way of doing business known as "e-tourism" or "tourism e-business." The main differences from the traditional markets – a data transmission speed, global availability and minimal costs of setting up an online business.

Property Management System

As this time, the property management system relate to systems that are used worldwide to manage and effectively control a variety of everyday and other procedures related to the management of large properties. Even in Kerala, these systems are used on a large scale.

The main functions that can operate PMS – this clause, operations branch office, some of the operations in the office and some management functions. PMS is usually used for the treatment of the accounting functions of the various departments in the hotel. It's also a center for interconnection with other systems in the hotel. Just as a person who is cut off from the rest of their colleagues at work, stand-alone computer does not bring much good. Thus, a network environment, whereby the server can satisfy the end user's needs, which may be the manager registry or waiter. This is achieved by systems and network resource sharing. The software can be developed in accordance with the needs of the hotel, which may have front and rear. Front – a user interface through which you can enter data or receive information. The rear end can consist of a RDBMS, which acts as a storage center. Queries and reports can be used to obtain information. For example, if a guest wants to know detailed information about tariffs in the off-season, for information can be quite click.

Virtual reality systems

Virtual reality – a relatively new field, which is associated with artificial intelligence and neural networks. Artificial intelligence – this is an area where technology is rapidly gone in recent years. People were blessed intelligence that Var & # 39; iruetstsa on their ability to remember things and invent gadgets makes life more significant. Needless to say that the human brain – an amazing and intricate body, which has not yet been surpassed even the fastest supercomputer. It is doubtful if this will happen in the future. But artificial intelligence has paved the way for new gadgets and robots that help a person in a potentially dangerous and complex task.

Tourism in addition to natural attractions, theme parks, attractions, simulation, etc. Singapore, Disneyland, etc. features some of the most excellent human miracles thanks to IT and its applications. In particular, the theme parks and attractions, along with the rest of fantasy and dinosaurs added a run tourist destination.

virtual tour

With the growing need to use the network, tourism has entered a new era. Virtual travel have become popular tourist and if he wants, can use a variety of tools and the Internet, and to sit in the comfort of their office or home and do the virtual tour. Previously, there used to travel the creators of seats, which created the show on articles and rumors. But now travel writing simplistic because in the discs, booklets, and the network has a lot of information.

The network has even virtual travel agencies that offer a tour of the gallery and offered a lot of information. Gone are the days when travelers used a guide for traveling, talking about a few stories cocks and bulls and karmivshy customers false information. Virtual travelers are more informed, and many of them do not even need to be acquainted with the destination, which they plan to visit.

In addition to the virtual tour of the real world, artificially created virtual worlds exist and are waiting for their study. These sites offer free package per week, which can be downloaded. Having this demonstration, the user can see the real thing when it is registered online and pay for it. This trend, which quickly take root. After all, globalization has worsened the world, and it took a long time until a & # 39 will be the new trend in the world of cyber.

travel advice system

Traveling became neodymium & # 39; emnay part of people's lives. The efforts of travel agencies and tour operators in conjunction with government organizations materials led to great changes that have weakened the difficulties associated with the traveler. The modern traveler has many choices when planning their trip. System recommendations for travel, although at an early age have established its usefulness in planning trips. In the coming years, its importance as a tool to help plan trips will be indispensable. On the market are several systems of recommendations that give the tour operator or the client to remove nemateryyalnasts associated with the product. Austria – one of the few countries that provided recommendations for the system of travel and found favorable reviews from users. Recommendation travel plan consists of many aspects, such as the destination type, information on the location, season specific recommendations, etc. All of this must be presented to the user in a convenient form for the customer, so that he could get acquainted with the possibilities of the system, which in turn offers the most recommended travel plan. These systems use artificial intelligence and fall under the category of expert systems.

Geographic Information Systems

Using maps dates back centuries. Man uses maps for orientation and search sites. With the development of computer & # 39; computer technology and graphics cards were digitized and used to provide users with accurate and timely information. Databases were about & # 39 combined with computer & # 39; computer graphics in the field of GIS.

GIS is used to display and analyze the spatial data associated with databases. This relationship between the spatial data and the database & # 39 is the driving force of GIS work. Maps can be made from the database, and the data can be referenced on the card. When you update the database accompanying map is also updated. GIS database includes a wide variety of information, including geographical, social, political, environmental and demographic data. GIS technology – a computer & # 39; computer tool collection, storage and analysis, which is about the & # 39; combines the previously unrelated information in an easily comprehensible map. GIS can perform complex analytic functions and visualize the results in the form of maps, tables and graphs, allowing the decision makers to visually see the problems facing them, and then choose the best course of action.

GIS is widely used in the tourism sector, especially in the reflection of tourist destinations, hotels, etc. The end user can determine the destination and even view the hotel room in which he or she intends to stay.


In general it can be said that information technology has left an indelible mark in the field of applications, "Tourism and travel". In the coming years, areas such as travel advice system, GIS, space tourism, etc., become popular and will help to give a new aspect of the travel and tourism sector. Kerala Tourism, which has found its presence in the global market, will rely on these applications to further advance its growth trajectory. The international market, which is growing, received a shot in the arm with the introduction of IT and be able to win away from that.